EXCELLENT SERVICE FOR EXCELLENT PEOPLE
All applicants must fall under the definition of the membership type for which they are applying.
INDIVIDUAL: Any person 18 years or older offers access to the swimming pool, Splash Park, open gym and fitness center as well as priority sign up for classes and events.
HOUSEHOLD: A household consists of at least 1 adult plus 1 spouse, plus dependents under the age of 19, all living in the same household.
ALL household members with the Household membership type are required to show valid proof of address.
HOW TO APPLY FOR MEMBERSHIP: Anyone interested in becoming a member of the Kroc Center must complete and submit a Membership Application which can be found online or at the Welcome Desk. Prorated membership fees will be due at the time of enrollment and may vary depending upon enrollment date. All applicants over the age of 17 are required to have a photo identification, proof of address, and/or age verification. Members without identification will not be allowed into the Kroc Center.
FORMS OF PAYMENT: *The Kroc Center requires a one-year contract for membership. Full payment of balance for current month, and if applicable, the following month must be made at the time of registration. For the initial payment, the Kroc Center will accept cash, Visa, MasterCard, Discover, and American Express. Payment will be taken out of the member’s credit card account on the 20th of each month, as payment for the upcoming calendar month.
LATE FEES: If your payment is past due, a late fee of $30 will be added to your account at the time of collection. Accounts that are more than two months past due are required to pay a $39 registration prior to reactivating the account and must sign up for a new membership.
POLICIES: Non-Transferable and Non-Refundable Membership Policy:
After an application has been processed, memberships are non-transferable and non-refundable. Memberships cannot be transferred from one member to a new individual once purchased.
CHANGES IN MEMBERSHIP: The primary member may make account changes. To remove and/or add a member, or give new account information, complete a Member Change form at the Welcome Desk by the 10th of the month. Members also have the option to place the membership account on a medical hold for up to 3-months per calendar year with proper documentation.
MEMBERSHIP CANCELLATION: *see also Membership Application
Members must submit a minimum 30-day written, dated and signed Membership Change Form to cancel. Request must be submitted by the 10th day of the month for it to become effective in the following month. If a cancellation request is received after the 10th of the month, the member will be responsible for the following month’s membership fees. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. Only the primary adult on the account may cancel a membership. Identification and a signature are required. Forms are available at the Kroc Center Welcome Desk.
MEMBERS: All members are required to have their membership ID card available to show Kroc Center staff at any time while in the Kroc Center. All members must bring their member cards to check-in. Members who habitually do not have a card must purchase a replacement card for $10 per card.
For safety precautions, Kroc Center members and guests are asked to check in each time they enter the facility.
MERCHANDISE SALES: Merchandise is available for purchase near the Welcome Desk. All merchandise sales are final.
ID CARDS: Any membership ID card reported stolen while in the Kroc Center should be reported to the Manager on Duty or Welcome Desk staff. ID cards reported lost or stolen will be invalidated. If a membership ID card is found after being reported as lost or stolen, it should be turned in to the Welcome Desk.
Any person attempting to enter the Kroc Center with a stolen ID card will have it confiscated immediately. Membership ID cards not belonging to the bearer or suspicious use of membership ID cards may result in confiscation. The bearer and owner will face disciplinary action (suspension or termination of Kroc Center privileges) and may face additional penalties from police officials in the case of misused membership ID cards.
REPLACEMENT FEE: Membership cards are not to be misplaced or misused in any way. If members damage, bend, cut or lose the membership card they are responsible for getting a replacement card ($10).
MEMBER GUEST PASS POLICIES: Guest Passes are for sale for use the day of purchase. All adults purchasing a guest pass must provide ID for child safety purposes and must be with a current member.
Children six (6) months or older are required to have a membership or guest pass; to be admitted to the facility. Passes are valid all-day; however, individuals must be able to present their Guest Pass Receipt and/or wristband to the Welcome Desk in order to re-enter the facility.
Guest Pass holders must follow all Kroc Center policies & procedures.
Guest passes are non-refundable.
PROGRAM PARTICIPANTS: All members and non-members that are participating in a program must check in at the Welcome Desk prior to going to the program location. Non-members must remain in the program area at all times.
VISITORS: All non-member guests not participating in a program or rental must sign-in at the Welcome Desk. Tours will be given as requested.
RENTAL PARTICIPANTS: Check in procedures for rental participants will vary based on the arrangements made in advance. In some cases, they will be required to check in at the Welcome Desk; however, often they will be greeted by a Party Host or Event Attendant.
REFUSAL OF ADMISSION: The Kroc Center staff reserves the right to deny admission to anyone who appears to be under the influence of alcohol or a controlled substance, or in any violation of any facility rules and regulations.
PHOTOGRAPHS AND RECORDINGS: Except for a participant in a private function, no member or guest shall take photographs or make audio or video recordings on Kroc Center premises without the advance approval of a Director. The consent of each person to be photographed or recorded should be obtained in advance except where authorized by a Director for Kroc Center purposes.
CAMERAS: No picture taking is allowed at the Kroc Center without the express consent of The Salvation Army. Violations, in particular within aquatics or locker rooms, can be cause for immediate removal from the premises.
LOST AND FOUND: Lost and found items are kept for 4 weeks. After that time the items will be donated to The Salvation Army Family Store.